
Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Window
You have 30 days from the date of delivery to return your item for a full refund. Items must be unused, in their original packaging, and in the same condition as received.
How to Request a Return
To initiate a return, please contact us at astralinfinityhelpemail@gmail.com with your order number and reason for return. We'll provide you with a return shipping label and instructions.
Refund Processing
Once we receive your returned item, we'll inspect it and process your refund within 10-15 business days. The refund will be issued to your original payment method.
Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you need to exchange an item for a different size or color, please contact us. We'll arrange the exchange at no additional cost to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We'll arrange for a replacement or full refund, including return shipping costs.